Refund policy

At BharatMart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.
  • The product is unused and in its original condition.
  • The item is returned with its original packaging, tags, and accessories.

Non-Returnable Items

The following items cannot be returned:

  • Personal care and hygiene products.
  • Products that have been used, washed, or damaged after delivery.
  • Customized or personalized items.
  • Items marked as "Non-Returnable" on the product page.

Return Process

To initiate a return:

  1. Contact our support team within 7 days of delivery.
  2. Provide your order number and clear photos of the product (if damaged or incorrect).
  3. Our team will review your request and provide further instructions.

Refund Policy

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5-7 business days.
  • Refunds will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photos. We will arrange a replacement or refund at no additional cost.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: bharatmart384@gmail.com
Phone: 9643460570

We appreciate your trust in BharatMart and strive to provide the best shopping experience possible.